Returns & Refunds

Returns & Refunds Policy

At BAGZ GALLERY, your satisfaction matters to us. We want you to love your purchase. If something isn't right, we're here to help.

7-Day Easy Return Policy

You can request a return within 7 days of receiving your order, provided the item meets the eligibility conditions below.

Return Eligibility

To qualify for a return:

  • The item must be unused and in its original condition.

  • Original packaging, tags, and included accessories must be intact, where applicable.

  • The item must not show signs of use, damage, or alteration caused after delivery.

Please contact us before sending any item back so we can guide you through the process.

Damaged, Defective, or Incorrect Items

If your handbag arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. Include your order details and clear photos of the issue so our team can assist you.

How to Request a Return

  1. Contact our customer support team through WhatsApp or our Contact Us page.

  2. Share your order number and the reason for your return.

  3. Wait for our team to confirm eligibility and provide return instructions.

  4. Pack the item securely and follow the instructions provided.

Please do not send a return before receiving confirmation from our team.

Refunds

Once your returned item is received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be processed through an agreed payment method. Processing time may vary depending on the payment provider.

For Cash on Delivery orders, our team will explain the available refund method when your return is approved.

Exchanges

If you receive a damaged or incorrect item, contact us within 7 days so we can help arrange an appropriate resolution, subject to product availability.

Return Shipping Costs

If the item is damaged, defective, or incorrect due to an error on our part, please contact us for return arrangements.

For other eligible returns, any applicable return shipping costs will be communicated before the return is confirmed.

Need Help?

For return or refund assistance, please contact BLOOMBAG through our WhatsApp support or Contact Us page. Please include your order number so we can help you faster.

BLOOMBAG — Style That Speaks.